Complaints Policy
If something about Roof Replacement Waxhaw NC hasn't gone the way you expected, we want to hear about it. This page explains how to raise a concern about the site or a referral made to a homeowner in Waxhaw, NC or a nearby North Carolina town.
Prefer to talk? Call now(704) 555-0138You can raise a complaint by calling (704) 555-0138. Please tell us your name, the best way to reach you, the date you submitted your request, and what went wrong. Copies of any messages or paperwork help.
Complaints about the website itself, such as a form that didn't work, wrong information or how your details were handled, are ours to look into, and we'll check what happened on our side.
Complaints about a roofer's inspection, estimate, workmanship, pricing or behavior belong first with that roofer, since they are an independent business and the contract is between the two of you. Tell us as well, because it helps us decide whether to keep referring homeowners to that roofer.
Some disputes are outside what a referral service can settle. For those, you may want independent advice, and questions about an insurance claim belong with your insurer. If the job was $40,000 or more, you can check the contractor's license with the North Carolina Licensing Board for General Contractors.
Raising a complaint doesn't stop you from using this site or asking for another referral.